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Helpful Articles for the Automotive Professional
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The Automotive Service Industry Is Evolving—It’s Time Consumers Knew It
Most people don’t realize how much today’s automotive technicians and service advisors have leveled up. Today’s ASC-certified technician isn’t just “turning wrenches.” They’re mastering advanced diagnostics, complex electronics, software-driven systems, EV technology, and continuous training just to stay current. Their work looks more like engineering than old-school repair. And service advisors? They’ve become educators and trusted guides—helping customers understand their v
Wayne Marshall
Jan 21 min read
Building a Shop That’s Actually Worth Something: How to Create Real Business Value Before You Exit
Most shop owners do not start out thinking like investors. They start because they want control, they want to make a living, or they believe they can do the job better than the place they came from. That is normal. It is also the reason many owners wake up decades later with a hard truth in front of them. They worked their fingers to the bone, served customers well, and still do not have enough value in the business to retire comfortably. In this article, we dig into the unco
Stu Heywood, MBA
Dec 9, 20257 min read
When Times Are Slow: The Automotive Shop Owner’s Playbook for Consistent Car Count, Stronger Margins, and a Calmer Team
Slow weeks happen. Sometimes it is seasonal. Sometimes it is tied to the broader economy. Sometimes it is just an odd lull that shows up on the schedule with no warning. The problem is not the slow week itself. The problem is what most shops do next: they react late, spend money in a panic, and scramble for short-term fixes that do not build long-term stability. In a recent Institute Ask Me Anything, Cecil Bullard (Founder, The Institute for Automotive Business Excellence) an
Stu Heywood, MBA
Dec 9, 20256 min read
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