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Helpful Articles for the Automotive Professional
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Institute for Automotive Business Excellence Appoints Jennifer Hulbert as Director of Programs
Salt Lake City, UT – July 30th, 2026 – The Institute for Automotive Business Excellence today announced the appointment of Jennifer Hulbert as Director of Programs, a key leadership position designed to strengthen the organization's structure and support continued growth and impact within the automotive aftermarket. This appointment reflects the Institute's commitment to building a strong leadership team focused on delivering consistent value, scalable operations, and high-im
Stu Heywood, MBA
Jul 302 min read
Your Shop Morale Problem Might Not Be a People Problem
5 Simple Leadership Moves That Can Change the Energy in Your Business Burnout is real in the automotive aftermarket. Poor communication is rampant. Good people are leaving good shops. Owners feel like they are operating from an island, carrying the weight of the business, the customers, the team, the numbers, the comebacks, the schedule, the culture, and the future all at the same time. I have worked with automotive shops across the country through The Institute. I have led s
Jimmy Lea
Jul 277 min read
Avoid These Common Sales Behaviors That Destroy Customer Trust
Trust is at the heart of everything we do as service advisors. Before a customer agrees to a repair, before they believe your recommendation, and before they decide to return to your shop, they first decide whether they trust you. Trust isn't just an important part of the sales process—it is the sales process. Unfortunately, trust is also one of the most misunderstood concepts in our industry. Every customer is constantly evaluating two things: your character and your compete
Mark Seawell
Jul 207 min read
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