Helpful Articles for the Automotive Professional

Trust is at the heart of everything we do as service advisors. Before a customer agrees to a repair, before they believe your recommendation, and before they decide to return to your shop, they first decide whether they trust you. Trust isn't just an important part of the sales process—it is the sales process. Unfortunately, trust is also one of the most misunderstood concepts in our industry. Every customer is constantly evaluating two things: your character and your compete

Salt Lake City, UT – July 15, 2026 – Gear Group Holdings, LLC today announced the acquisition of Today’s Class, an industry-leading provider of adaptive, interactive training solutions built for the automotive aftermarket. This acquisition builds upon the capabilities of The Institute for Automotive Business Excellence and marks a significant step forward in delivering fully integrated development solutions for independent automotive businesses. By combining the Institute’s p

A Builder’s Reflection By Michael Herzberg Smith June 2026 Two hundred and fifty years ago, America's founders launched one of the most ambitious experiments in human history. They sought to create a society where free people could govern themselves. Today, we often take that idea for granted because we inherited it. Yet throughout most of human history, freedom was not considered the natural condition of mankind. Societies were built around kings, aristocracies, centralized