Most people don’t realize how much today’s automotive technicians and service advisors have leveled up. Today’s ASC-certified technician isn’t just “turning wrenches.” They’re mastering advanced diagnostics, complex electronics, software-driven systems, EV technology, and continuous training just to stay current. Their work looks more like engineering than old-school repair. And service advisors? They’ve become educators and trusted guides—helping customers understand their vehicle’s needs...

Automotive consulting is specialized professional advice delivered to businesses within the automotive ecosystem — dealerships, independent repair shops, parts distributors, manufacturers, fleet operators, and technology providers — with the goal of improving profitability, efficiency, customer experience, and long-term sustainability. At its core, an automotive consultant acts as an external expert who diagnoses operational, financial, and cultural challenges, then prescribes and often helps...

Every day we all work to deliver and give great customer service, but delivering exceptional customer service goes beyond checklists and...