The Advisor Performance Groups (APG) are the most comprehensive and effective service advisor training in the industry.
The APG adapts the 20s groups of the past to be a results-driven program for service writers looking to excel.
When your advisor is an APG member, they'll learn how to:
Close more appointments
Share the value of your shop
Improve customer relationships
Create estimates that sell
& so much more!
Institute-trained advisors learn how to continuously boost their sales and provide more value for your customers.
While they compete amongst each other, each advisor gains the skills they need to help your shop get to the top.
INCREASE TO GROSS PROFIT
AFTER 1 YEAR WITH THE INSTITUTE
That's after increasing their net to 22% and improving every employees pay by over 40%!
They are currently building a new facility for their growing business.
the Knights, Ultimate Bimmer Services, NH
Some seriously awesome people.
For New and Experienced Service Advisors
To build and improve skill sets that boost your sales, confidence, and capability in the shop!
Advisor Accountability Report Card
Regular reviews of Service Advisor's performance, grading and action items to improve conversions, maximize gross profit margins, exceed customer expectations, and manage workflow effectively.
Advisor Performance Group Meetings
Twice-annually, Service Advisors are permitted 1 seat per Advisor Meetings. This includes experiential training, networking, team-building, keynote speakers, and more.
Individual Coaching & Training
Service Advisors have access to one-on-one coaching with their trainer. Coaching is scheduled twice monthly and not to exceed 2 hours per month.
Performance Management Dashboard
Access to the GEAR for Shops Dashboard, an API integration that tracks Advisors KPIs and management metrics for in-depth advisor performance reporting and training.
Private Advisor Network App
Gain access to a private online community app of passionate service advisors who share resources, experience, and knowledge to support their team and hold them accountable to their goals.
Phone Call Review & Assessment
Inbound & Outbound recorded call review by a coach, along with a structured grading method to ensure conversions over the phone, as well as optimal customer service.
Guided Online Curriculum
Learn at your own pace with short, intuitive, focused and powerful video courses all about what it takes to be the best service advisor. Trainers can serve up custom paths to meet advisors needs.
And so much more!
The APG is the most intensive and accomplished service advisors program in the industry. Talk with our Group expert to find out how the Advisor Performance Groups can help you reach your potential.
Pascal Barrette, Advisor at ProTech Automotive Services
I am part of the program... I wouldn't have it any other way. They have gone above and beyond in order to make sure I receive the most from the program. I am eternally grateful for the success I have made professionally as well as the knowledge I've obtained while having Mark as my coach.
John Hirschmann, Advisor at Rhodes Automotive Service
...It was a very good environment that encouraged us to come together as a group to compare our processes to provide the best service and product we can. It's nice to be around a group of advisors that are at different levels in the career and are able to help each other with coaching and training. The goal with The Institute is to help us in the automotive industry to provide excellent customer service and maintain a profitable shop that can be in our community for a long time.
Craig Zale, Owner at Craig's Car Care
What they did for us was show us a better way, the way it is supposed to be. A relaxed, happy staff, very satisfied customers. A profitable business, a comfortable working environment.
They provided us the tools to make our vision real. No matter if you're new or have been in the game for 30 years... every automotive business needs this.
THE APG INSPIRES AND DEVELOPS HIGH-PERFORMING ADVISORS
Monthly Performance Reviews
Our facilitators and coaches take the time to go over the performance of your business and your advisor. Every month, their performance will be reviewed – making it easier to identify any problems, make the changes, and see that growth.
THIS ISN'T JUST ABOUT IMPROVING SALES, IT'S ABOUT CREATING CONFIDENT, PASSIONATE, AND CAPABLE ADVISORS. OUR GROUPS USE REAL DATA, EXPERIENCED TRAINERS, AND HARD WORK TO HELP ADVISORS SUCCEED
Why not reach out and set up a complimentary business assessment from one of our consultants?
APG Members get special offers on the items below.
GEAR PERFORMANCE GROUP PROGRAM
Save over $250 a month on the APG Program when you join the Gear Performance Groups.
MANAGER PERFORMANCE GROUP PROGRAM
Save over $250 a month on operations management training for Multi-Shop Growth.
SAVE ON INSTITUTE CONFERENCES
Save over $200 per seat at any Institute Conference outside our annual summit!
SAVE ON A FULL SHOP EVALUATION
Save up to $2,000 on a 2-day, on-site evaluation of your business from top to bottom.
AND ENTERPRISE LEVEL PRICING FOR GEAR DASHBOARD INSTALLATIONS
Get tiered pricing on additional installations to cover all your locations. Speak to a rep for details on our stepped pricing structure. 1-385-238-4534
ACHIEVE YOUR PEAK PERFORMANCE
Schedule a call with our team to start training your advisor
Book an interview with our expert to determine whether the Advisor Performance Groups are the right fit for your needs.
Once your application is accepted, our Director of Advisor Training will schedule a meeting to determine where to start training your advisor.
Your advisor will meet their group and start their path towards success!
BE A GUEST AT OUR NEXT ADVISOR GROUP MEETING AND SEE THE PASSION FOR YOURSELF
Join our next group meeting as a guest to see what makes this the most comprehensive service advisor program in the industry!