How can I improve employee performance?

Management can be frustrating, especially when you consider your employees as your friends. If you're wondering how you can improve employee performance, take a look at what Cecil has to say about goals and management:

I was having lunch with a good friend of mine yesterday. He brought up the fact that he is frustrated with one of his top-level employees and someone that is a friend. It seems that he isn’t doing very well in his position and my friend is wondering how to help him to improve performance and manage him to success. He doesn't want to have to fire him, lose his investment in him, and have to start over to find another person to do the job.