WEBINAR: Becoming a Champion of Communication with David Boyd

Communication can make or break your shop’s success—and it all starts on the phone. Whether it's a first-time caller, a loyal customer needing service, or a frustrated guest looking for answers, your team’s ability to communicate clearly, consistently, and professionally is one of the biggest factors in building trust and long-term business. In this webinar, we’ll dive into what it takes to become a Champion of Communication, beginning with how to review and assess phone calls effectively so you can coach your team toward better performance.

We’ll break down what a call flow actually is—how it guides your team through each conversation, ensures no critical step is missed, and creates a consistent, professional customer experience every single time. You’ll learn how to use call reviews to identify areas for improvement, celebrate wins, and establish a standard your entire team can follow with confidence.

Key Takeaways:

- How to get started reviewing calls and turning feedback into improvement

- What a call flow is and how to use it to drive consistent results

- Coaching your team for clarity, confidence, and customer satisfaction

- Why the customer experience starts with communication—and how to master it

We’ll also explore how better communication doesn’t just help your front desk—it impacts the entire customer journey, from the first ring to the final handshake. When shops communicate better, customers feel valued, teams work together more efficiently, and the business runs smoother overall.

So what does this mean for shop owners? It means fewer dropped opportunities, more appointments booked, better reviews, and higher average tickets. It means being able to lead with clarity, train with purpose, and create a service experience that keeps customers coming back.

Why should you attend?

Because the best shops aren’t just great at fixing cars—they’re great at talking to people. If you're ready to level up your team’s communication, deliver a world-class customer experience, and create lasting consistency in your business, this webinar will give you the tools and framework to get started.