WEBINAR: Coach the Call: Using AI Insights to Develop Stronger Service Advisors

Your team may handle dozens of customer conversations every day, but how many of those conversations become meaningful coaching opportunities? Join Tonnika Haynes, Owner of Brown’s Automotive in Chapel Hill and Host of DownShift with Tonnika Podcast for a practical and honest discussion about using AI-powered call insights to strengthen communication, develop service advisors, and create a better experience for every customer. Tonnika will share an owner’s perspective on how real customer calls can provide a clearer picture of what is happening at the front counter. From recognizing moments when an advisor builds trust to identifying missed questions, unclear explanations, or opportunities for added reassurance, call insights can give owners and managers more direction in the coaching process. The discussion will explore how Call InBound Insights can support training by helping leaders review customer conversations more consistently and turn those conversations into specific, actionable feedback. Rather than replacing the human side of leadership, AI can help owners and managers coach with more clarity, reinforce what their people are doing well, and focus development where it will make the greatest difference. This webinar is for shop owners, managers, coaches, and service leaders who want to move beyond general feedback and use real communication data to build stronger advisors, better customer relationships, and a healthier business.

Grab your digital seat: https://streamyard.com/watch/jWgQujys4eMJ