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Fri, May 10
|South Ogden
The Efficient Service Advisor // May 10-11th
Your advisor is key to your business operating at peak efficiency. You want them to be able to complete tasks with accuracy as fast as possible. In this workshop, your advisor will learn tips and tricks on how to be more efficient. Whether it's through presentation, process, or internal drive.
Time & Location
May 10, 2024, 7:00 AM – May 11, 2024, 3:00 PM
South Ogden, 3789 Wall Ave, South Ogden, UT 84405, USA
About the Event
Key Objectives of this workshop:
1. **Customer-Centric Communication:** Participants will learn effective communication
strategies to build strong relationships with customers. Emphasis will be placed on active
listening, empathy, and clear communication to enhance the overall customer experience.
2. **Service Process Optimization:** The workshop will delve into optimizing service processes,
focusing on time management, task prioritization, and workflow efficiency. Service advisors will
gain insights into reducing turnaround times and improving overall service center productivity.
3. **Product Knowledge Enhancement:** A deep understanding of the products and services
offered is essential for service advisors. The workshop will cover the latest trends, technologies,
and advancements in the automotive industry, ensuring that advisors are well-equipped to
address customer queries and concerns.
4. **Problem-Solving and Decision-Making Skills:** Service advisors will develop critical thinking
skills to handle unexpected challenges and make informed decisions swiftly. Practical scenarios
and case studies will be used to enhance problem-solving abilities in a dynamic service
environment.
5. **Technology Integration:** With the rapid evolution of automotive technology, the workshop
will focus on integrating digital tools and software to streamline administrative tasks,
appointment scheduling, and customer follow-ups. Participants will learn how to leverage
technology for enhanced service efficiency.
6. **Sales Techniques:** Service advisors play a pivotal role in upselling additional services and
products. The workshop will provide insights into ethical sales techniques, enabling advisors to
increase revenue while ensuring customer satisfaction.
7. **Continuous Improvement Culture:** Participants will be encouraged to adopt a mindset of
continuous improvement. The workshop will explore strategies for ongoing skill development,
staying updated on industry trends, and adapting to changing customer expectations.
By the end of The Efficient Service Advisor Workshop, participants will emerge as confident,
customer-focused professionals equipped with the skills and knowledge needed to excel in their
roles, contribute to the success of the service center and provide an exceptional experience for
every customer.
Tickets
Workshop Ticket
This ticket includes access to the workshop, its meals, and any learning materials used. Discounts available for GPG, APG, and Coaching Clients - email your facilitator for the promo code.
$895.00
Total
$0.00