Author Ken Blanchard said, “There's a difference between interest and commitment. When you're interested in something, you do it only when it's convenient. When you're committed to something, you accept no excuses, only results.” When I read this, it struck home. It made me really reflect on my levels of commitment in different areas of my life. Areas like my business, the community I live in, my family, my walk in faith, and so many other things. I began to look at the time I was spending on.

Too often, shop owners set goals purely based on sales and growth, forgetting the deeper purpose behind their business.

Setting goals is essential for any successful automotive repair shop. Whether you’re aiming to increase revenue, improve customer...