Deliver More with Shop Operations

It is important that each side of the business understand how the other side operates and how to support them. This creates better operations and happier employees. Learning to work together to improve their performance and give exceptional customer service is Key to long-term success and profit. 

This class helps employees understand key numbers that create financial success for the business and allow us to over perform for clients. Employees that understand each other and trust each other work better together.  

- How the business creates profit 

- Key numbers that are important to our success 

- How to make sure all 3 parties Win 

- The Relationship of Sales to Profits 

- Key roles for FOH and BOH to deliver exceptional Customer Service 

- Who does what 

- Improving communication and performance between FOH and BOH 

- Working together to achieve the companies goals  

Students will learn the key numbers and processes that create better communication between FOH and BOH and improve the customers experience. They will gain a deeper understanding of what their team mates do, how it supports their success and how to work better together. They will learn the relationship between what they do, the companies success financially, their financial success and their ability to deliver an exceptional experience for the client.